TY  - BOOK
AU  - Camp, Robert C.
TI  - Business process benchmarking : : finding and implementing best practices / 
SN  - 0-87389-296-8
PY  - 1995///
CY  - Milwaukee : 
PB  - American Society for Quality Press, 
KW  - DIRECCION DE EMPRESAS
KW  - ESTRATEGIA EMPRESARIAL
KW  - BENCHMARKING
KW  - COMPARACION ENTRE EMPRESAS
KW  - ESTUDIOS DE CASOS
N2  - Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results
ER  -