Benchmarking for best practice : continuous learning through sustainable innovation /
Mohamed Zairi.
- Oxford : Butterworth-Heinemann, 1996
- 496 p.
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
0-7506-2414-0
DIRECCION DE EMPRESAS ESTRATEGIA EMPRESARIAL BENCHMARKING COMPARACION ENTRE EMPRESAS ESTUDIOS DE CASOS